Yes, we accept money orders to facilitate purchases from public organizations, schools, hospitals, and other institutions. To use this payment method, place your order normally and select the "money order" option at checkout. You will then receive all the necessary instructions to complete your purchase in accordance with administrative regulations.

We accept several payment methods to make your shopping easier. You can pay for your orders by credit card (Visa, MasterCard, American Express), PayPal, money order, or even bank transfer. All payments are secure to ensure the protection of your personal information.

If you wish to modify or cancel your order, please contact us as soon as possible. Modifications or cancellations are possible as long as the order has not yet been shipped.

Cancellation and refund conditions for video conference repairs.

• Cancellation up to 24 hours before the scheduled date and time: You can cancel your video repair appointment free of charge up to 24 hours before the scheduled date and time. If canceled within this timeframe, a full refund will be issued, less a €1 bank transaction fee.
• Cancellation less than 24 hours before the appointment: If the cancellation occurs less than 24 hours before the scheduled date and time of the appointment, a partial refund of 50% of the total amount will be issued. A €1 bank transaction fee will also be deducted from this refund.

Yes, we offer preferential rates for bulk purchases. Contact our customer service team to learn more and discuss your specific needs.

If you have any questions or need assistance, you have several options:

• By chat: Available on the site at the bottom right .
• By phone: You can call us at +33(0)667647380, available Monday to Friday from 10am to 6pm. We do not respond to text messages.

Yes, we offer the option to pay in installments via PayPal. This option allows you to pay for your purchases in installments, making it easier to acquire the items you need without immediately putting a strain on your budget. To use this option, choose PayPal as your payment method during checkout and select the installment payment option offered by PayPal.

If your payment was declined, I recommend checking with your bank or card issuer first to ensure there are no issues with your payment method. This may include spending limits or security blocks. If everything is in order on their end, don't hesitate to contact me for assistance. I'm here to answer any questions you may have and help resolve this issue so you can complete your purchase.

The invoice can be downloaded in the order confirmation email.
(Check your spam/junk folder)

Copy/paste the email subject into your email search bar: confirmed + Linstan invoice. The Download your invoice link is in the email, under the black View your order button.

Contact me by chat or by phone , I will open a pro account for you with advantageous prices for your recurring orders.

Spare parts arrive at your home in 1 to 3 business days if you're in mainland France. Need your parts even faster? No worries, we also offer express delivery options.

Our average delivery time is 1.08 days
The number of days between package shipment and first delivery attempt, based on shipping software data.

Package delivered in less 24h -> 34.30%
Package delivered in 24h - 48h -> 35.53%
Package delivered in 48h - 72h -> 13.52%
Packages delivered in 3-4 days: 9.12%
Packages delivered in 4-5 days: 4.24%
Packages in 5 days or more: 3.29%

=> Track the order.

If the part you ordered isn't what you expected, it might just be a matter of installation. Sometimes, a little help is all it takes to get everything set up correctly. Contact us. But if it's really not right, you can return it in its original packaging within 30 days. We'll take care of offering you either an exchange or a full refund. Relax, we're here to help!

Right after placing your order, you'll receive a tracking number by email. Use this number to track your order directly on the carrier's website or from your user account on our website . You'll always know where it is!

To ensure fast and secure delivery of your orders, we work with several renowned carriers. Depending on the weight and destination of your order, we use the services of La Poste, Chronopost, and DPD. When finalizing your order, you will be able to choose the carrier that best suits your needs based on your delivery preferences.

Yes, we offer a Click & Collect option. You can place your order online and choose to collect it free of charge from our warehouse in Lahonce (64).
Address : LINSTAN - 45 rue gaillat Center hiru kasko - door C13 - 64990 Lahonce.

Once your order is ready, you'll receive an email notification with all the details on how to pick up your order. Pickup is available Monday through Friday, 9 a.m. to 5 p.m.

If you have any questions or need assistance, you have several options:

• By chat: Available on the site at the bottom right .
• By phone: You can call us at +33(0)6 67 64 73 80 , available Monday to Friday from 10am to 6pm. We do not respond to text messages.

We deliver throughout Europe, including Switzerland. Whether you're in France, Belgium, Luxembourg, Germany, Spain, Italy, Switzerland, or anywhere else in Europe, you can order our toilet flush spare parts. Take advantage of our efficient delivery service to receive your products directly to your home or at a collection point.

If your order is delayed, you can check your delivery tracking to see if it's in transit. Sometimes, there can be unexpected delays with the carrier.

If the delivery time has passed or you have any concerns, please contact us. We are here to help you track your order and resolve any issues.

If the part you ordered isn't compatible, it might just be a matter of installation. Sometimes a little help is all it takes to get everything set up correctly. Contact us .

But if it really doesn't work, you can return it in its original packaging within 30 days. The return fee is €6.
We'll take care of offering you a full refund. And we'll recommend the right product :) Don't stress, we're here to help!

We do not accept pre-ordered items such as trigger plates.

At LINSTAN, we are committed to providing you with a satisfying shopping experience. If you need to return a product, follow the steps below:

• Access your customer area : Log in to your account on the website.
• Select the order to return : Click on the “My Orders” section and choose the order containing the product you wish to return.
• Request a return : Click “Request a return” and follow the instructions to specify the product to be returned and the reason for the return.
• Receive your shipping label : Once your return request is approved, you will receive a shipping label by email or you can download it directly from your customer area.
• Prepare your package : Carefully pack the product to be returned, including all accessories and documents initially provided.
• Affix the shipping label : Print and affix the shipping label to your return package.
• Ship the package : Drop off the package at your carrier's collection point.
  
  We'll keep you informed via email about the progress of your return. Once the product is received and inspected, we'll process your refund or exchange it, depending on your preference.

We do not accept pre-ordered items such as trigger plates.

Thank you for your trust and see you soon on LINSTAN!

You have 30 days from the date you receive your order to return a product.

You have 30 days to return your order free of charge. Return shipping costs are your responsibility, and the value is €6, unless the product is defective or the error is ours.

Once we have received and inspected the returned product, we will refund the corresponding amount via the payment method used for purchase.

Refund processing may take up to 14 business days after receipt of the returned product.

If you receive a defective or incorrect product, please contact our customer service team as soon as possible. We will provide you with return instructions and cover the return shipping costs.

We currently do not offer exchanges. You can return the product for a refund and place a new order for the desired item.

The refund amount for a returned product purchased on sale is calculated proportionally to the price paid for the sale kit, less any discount applied at the time of purchase. For example, if you return a product that was part of a kit purchased with a discount coupon, we will calculate the refund based on the actual price paid after the coupon is applied.

Returned products must be in new, unused condition and in their original packaging. Partially used products will not be accepted.

If the part you ordered isn't compatible, it might just be a matter of installation. Sometimes a little help is all it takes to get everything set up correctly. Contact us .

But if it really doesn't work, you can return it in its original packaging within 30 days. We'll take care of offering you a full refund. And we'll recommend the right product :) Don't stress, we're here to help!

We do not accept pre-ordered items such as trigger plates.

Absolutely! Our customer service team is ready to help you via phone or chat . Whether it's to guide you through the installation steps or to resolve an issue you're experiencing, we're here to make sure everything goes smoothly.

Yes, all our spare parts come with a manufacturer's warranty. Warranty duration varies depending on the product and brand. For full details, check out each product page on our website. You'll find all the information you need there.

If you have any questions or need assistance, you have several options:

• By chat: Available on the site at the bottom right .
• By phone: You can call us at +33 (0)667647380 , available Monday to Friday from 10am to 6pm. We do not respond to text messages.

Yes, we're here to help with our video troubleshooting service. If you encounter any difficulties installing or troubleshooting your toilet flush parts, Stan can guide you in real time. He'll walk you through the process via video connection so you can easily troubleshoot everything.

To book a video troubleshooting session, go to our website and access the " Video Troubleshooting " section.

Choose the time that suits you best and follow the instructions to finalize your reservation. Once confirmed, you'll receive a message from Stan on WhatsApp at the scheduled time. Happy repairing!

For your video troubleshooting session, you'll need WhatsApp installed on a smartphone or tablet equipped with a camera. Also, make sure you have a good internet connection and that your device is fully charged to avoid any interruptions during our conversation.

Our video troubleshooting service is offered at a flat rate of €60. This price includes a full support session with Stan, who is committed to resolving your issue. And if, despite everything, the problem persists after our session, don't panic! We'll offer alternative solutions to ensure your complete satisfaction.

• Cancellation up to 24 hours before the scheduled date and time: You can cancel your video repair appointment free of charge up to 24 hours before the scheduled date and time. If canceled within this timeframe, a full refund will be issued, less a €1 bank transaction fee.
• Cancellation less than 24 hours before the appointment: If the cancellation occurs less than 24 hours before the scheduled date and time of the appointment, a partial refund of 50% of the total amount will be issued. A €1 bank transaction fee will also be deducted from this refund.